Application and database management

• Basic
• Complete
• Emergency Lights On Support

Basic RDBA: Cost-effective Solution for the Busy IT Departments

Citagus Basic RDBA (Remote Database administration Task) supplements and enhances productivity of your IT staff by freeing your DBAs from routine monitoring and administration tasks. Basic RDBA service covers most of the tasks that are vital for assuring maximum up time, but delivers other work, maintenance, and upgrade solutions by separate order requests. Basic RDBA delivers 24x7 supports, and leaves you in control over recourse allocation.

Basic RDBA Services include:

• 24x7 Production Database availability monitoring: database up/down and relevant services.
• DB server hardware monitoring 24x7: disk space, CPU and Memory utilization and server performance (relevant to the database parameters).
• Preventive database monitoring: logs, space allocation and space management of database structure (tables, data files, file groups).
• Database performance monitoring: cache hits and other performance parameters.
• Fault Management and monitoring: user locks, runway processes, etc.
• Fixing critical database problems emerging in the course of normal and abnormal operations.
• Back-up process strategy: Planning, Implementation, Regular monitoring and maintenance.
• Free full use of Cerberus Capacity Planning and Monitoring System for monitored instances.
• Comprehensive real time, daily, weekly, and emergency web based reporting.
• Response time to the database critical alerts/or emergencies within 15 to 30 min. range.
• Database software upgrades, fixes, and patches and reinstallation.
• Light Database performance tuning and performance optimization work of existing application and SQL.
• DBA Support of development community with SQL Server.
• Development server(s) support on as needed-on-demand basis. (Business hours only. no monitoring of dev servers).
• Custom application/scripts monitoring

Complete RDBA: Total DBA Support at a Fraction of In-house Cost

Complete RDBA Services is the comprehensive solution for meeting all of your database administration needs. Tasks like Monitoring, on-going administration, configuration, tuning, planning, maintenance, recovery and Enterprise Architecture are covered under this service. Complete RDBA is the solution when you do not have a production DBA or a team of production DBAs on your staff. Complete Remote DBA services include Basic RDBA plus add additional services per business requirements.

• Database Designing & configuration
• High Availability (Failover clustering) & Standby DB Support
• Log Shipping support for standby server.
• Replication support in 2000, 2005 & 2008 to provide redundancy or high availability.
• Migrating the SQL server 2000 to 2005 & 2008
• Database physical & logical space management and Capacity planning
• Backup strategy planning, implementation and maintenance.
• Manage patches / service packs for Database software.
• SQL Tuning to enhance the performance
• Database Auditing & status monitoring
• Notification of system alerts due to performance, Availability and Resources.
• Remote database analysis, monitoring & tuning.
• 24/7 Monitoring and Support.
• Perform Backups & Recovery operations.
• Disaster recovery analysis and solutions
• Data movement & cloning.
• 24×7 DBA monitoring and 99.9% uptime of data
• Provide 24X7 on-call support for database failures and problems
• Weekly and Monthly database health check up with report generation

Emergency Lights On RDBA: 24x7 Safeguard

Emergencies happen, and often they happen when your in-house IT staff is unavailable, or overextended. Vacations, holidays, personnel changes - all these common organizational events can leave your system vulnerable, and lead to performance deterioration. To guard your organization against these vulnerabilities, Emergency RDBA steps in with 24x7 monitoring, and assures timely emergency response when an alert is raised. At all times, we guarantee an uninterrupted, proactive database administration by an experienced DBA assigned to your account. With Emergency Remote DBA services, client can buy only those Remote DBA services that they have required, and only at the levels they require the service.